Within 15 days after the customer signs for the product, if any malfunction occurs, it can be replaced for free with products of the same model and specification after being tested and confirmed by the Huofeng Technology after-sales center; Within one year from the date of receipt of the product by the customer, if there is any non-human damage to the product, the customer can enjoy free repair services after testing and confirmation; The warranty period for accessories such as batteries, chargers, and cables is 6 months; For faulty products that are within the warranty period but do not meet the warranty conditions and products that exceed the warranty period, we provide paid repair services.

All products purchased from authorized agents of Huofeng Technology, official sales outlets and channels of Huofeng Technology, and sales departments of Huofeng Technology can enjoy after-sales service.

The after-sales customer service implements the "013 Quick Response" policy, with 0 indicating a response within 8 hours of the same day, 1 indicating a preliminary analysis within 1 working day, and 3 indicating a preliminary solution within 3 days.

The product warranty period follows the "1+1 principle", which means that the warranty period for all products is 1 year. Within 3 months from the date of purchase, after registration on the official website of Huofeng Technology, an additional 1 year will be given as a gift. The warranty period will be extended for free to 2 years (special note: infrared body temperature measurement system series products and consumer grade thermal imager MobIR series products do not enjoy free extension service).